Resources

Technical Support

VIRBOX PROVIDES FOLLOWING TECHNICAL SUPPORT TO SOFTWARE DEVELOPER：

Virbox provides 7X12 hour online support for developer in case you have question when are downloading trial SDK, protect your software or even more detailed question or troubleshooting in software protection and license verification for software user.
Software developer can download latest version of Virbox software Tools/Utility. It will help developer quickly pickup competence and become expert to use Virbox to protect software and issue license.
With >20 years experience in software protection area, Virbox deeply understand software protection issue and summarized with FAQ, Developer can browse these FAQ to find most popular questions and answers in timely.
You can send email to us (support@senselock.com) to submit request a support, we will reply to you as soon as we can, please describe your request with more details which will help us to quickly understand your issue and feedback accurately to you.

FOR SOFTWARE USER, PLEASE CONTACT TO YOUR SOFTWARE DEVELOPER. BUT YOU CAN FIND LATEST UPDATED USER LICENSE TOOLS FROM OUR WEBSITE, AND YOU CAN FIND SOME BASIC DOCUMENTATION FOR USER LICENSE TOOLS, IT WILL HELP TO YOU LEARN HOW TO USE THIS TOOLS AND ANSWER YOUR SOME QUESTIONS.

Download Center

Documentation

FAQ

How to obtain the API password？

Signin the Virbox Developer Center,Click the Developer Information on the right top of Main Menu and Click View on the right side of API Password.

Is there any potential security risk existed when the client of hardware lock in network mode status start to search the Server automatically?

There are no security risks existed. All operations of the developer software are based on license verification, and whether the software can be executed is only related to whether the license is valid or not, regardless of the device or network architecture.

How to maintain the Virbox License Service for Developer？

Virbox License Service doesn't link with business logic of protected software and it will be maintained and updated by Virbox LM, Virbox LM will update "License Service" by introduce latest technology to against cracking technology and provides continuously protection service to the software. The software user only need to update License Service according to prompt message by Virbox license service.

What is Virbox License Service？

Virbox License Service is the runtime service running in the software user premise, License service build up the bridge between the protected software and license and it is core component of Virbox License System. The Function of Virbox License Service: It provides the abstract interface by isolate the based layer of hardware lock, cloud lock; It provides security tunnel, authorization of security and Anti-Crack service to protected software.

VIRBOX LM

SOFTWARE PROTECTION AND LICENSE ENTITLEMENT MANAGEMENT SOLUTION

RESOURCES

Technical Support

VIRBOX PROVIDES FOLLOWING TECHNICAL SUPPORT TO SOFTWARE DEVELOPER：

Download Center

FOR SOFTWARE DEVELOPER

FOR SOFTWARE USER

Documentation

GET STARTED

USER MANUAL

FAQ

BLOG

GLOSSARY

We provide 7X12 online support (9:00AM-9:00 PM, GMT 8, Beijing Time); or leave your message or send us email if you need technical support, we will contact with you in shortly.